FAQ

Where is serial number of ESWING?
Answer:

 It can be found on the warranty of the muser manual or unit body.  eep it not used over 3 weeks. You can use dry brush to clean tire and bottom or use wet soft cloth to clean its body.

How to maintain and clean ESWING?
Answer:

 Professional maintaining and cleaning are not necessary for ESWING.What you need do is keep the power is enough before your driving.Please keep it charged twice after its power run out completely.Please supplement power if you keep it not used over 3 weeks. You can use dry brush to clean tire and bottom or use wet soft cloth to clean its body.

What is the working principle of ESWING Vehicles?
Answer:

The working principle is based on the "dynamic stability", which is the automatic balance ability of the vehicle itself. After judging body posture position with a built-in precision solid gyroscope, the vehicles electronic brain works out proper instructions through a sophisticated and high-speed central microprocessor, electric scooter will drive the motor to balance the vehicle.


If I am a new starter of ESWING, what should I do?
Answer:

First, read the user manual carefully and use the beginner mode to start. Then, while driving, you’d better drive it under the help of a technician.

Can I drive the ESWING on the motorway?
Answer:

The self-balancing vehicles belonging to non-motor vehicles. So you can only drive it on the bicycle lane. A license is not available. But you should obey the local traffic rules while driving. In some countries, ESWING is difficult to define vehicle type, so please don't drive on public roads used for motor vehicles .When driving on the sidewalk, single

driveway or public places, please obey the local traffic rules.

What’s the max speed and mileage of ESWING?
Answer:

Normally the max speed is 18km/h. The max mileage is 18km after full charging. The exact data may be a little different, depending on the condition of the road, weather, and your weight, and etc.

What’s the charging time of ESWING?
Answer:

In normal, 3-5 hours for Lithim-ion battery, and 6-8 hours for lead acid battery.

In order to most extend the battery life, please kindly charge ESWING once a month even you don’t drive or carefully charge it after 2-days’ driving. g:1.0000pt;" >

driveway or public places, please obey the local traffic rules.



How about the maintenance and cleaning of ESWING?
Answer:

Please do regularly checking the nut of tire, tire pressure and other accessories. Don't use any corrosive chemical such as petrol to clean ESWING, you can clean it by soft cloth and brush. Don’t wash ESWING with water.



Why ESWING alarms or leans back while driving?
Answer:

ESWING alarms because of your over-weight, over-speed or turning too fast.


What should I do with the remote control of ESWING
Answer:


Please carefully read our user manual, which can help you to use it. If you still do not understand, please kindly find our online services for help.



How does ESWING move? How does it balance?
Answer:

ESWING senses the lean of the rider with the assistance of two-dimensional inertial navigation system and two accelerometers that sense the angle of the ESWING with respect to gravity at 100 times per second. It balances the rider by applying forces to the ground in the direction of the lean. If you lean forward the ESWING applies motor torque to the wheel to push it forward, bring you upright and balance you. When you lean back, it applies reverse torque to slow you down and balance you accordingly.

What is advantage of using ESWING?
Answer:

It can save the time spent on traffic and improve the efficiency. It is green instrument. It conforms the requirement of new energy in new century.

Is it safe for driving ESWING?
Answer:

ESWING has safe alarm system,when you drive too fast,It will alert and control the scooter body directly.The speed will be reduced to the safe level.But you need pay attention to the road,do not keep it drive on complex road. ESWING does not fall itself. Mostly drives fall down because of its body lost balance. When drive jumps off, ESWING will stop itself later when it finds there is no weight on it.


What is max load of ESWING?
Answer:

90-150kg. All models of ESWING scooters can load 100kg-150kg.

More weight loading, it will reduce the original full mileage.


What is the warranty for ESWING Scooters?
Answer:

We supply 12 months for main parts of scooters from the date of receipt.

Motors :   12 months

Motherboard : 12 months

Lead acid battery : 6 months

Lithium-ion battery: 12 months


How can I do if ESWING is not working?
Answer:

Please contact us with detailed trouble description. Our experienced technician will help you. You can fix yourself with guidance.