Bulk orders usually take about 20 to 25 working days after receiving your advance payment. We prioritize efficient production and reliable logistics to ensure your orders are delivered on time. To avoid any delays, please confirm all order details with us before proceeding.

Yes, we conduct a comprehensive testing process on each model before shipping to ensure quality and performance. Every product undergoes 100% testing, and we provide test videos to every customer for added assurance. Our strict quality control measures are in place to ensure that you receive products that meet your expectations and comply with industry standards.

Our OEM (Original Equipment Manufacturer) service offers customization options such as logo, color, user manual, app, and carton design. This service allows you to customize products to align with your brand identity. The cost is dependent on the order quantity and your design specifications. We strive to provide flexible solutions that cater to your unique business needs.

Yes, we have the expertise and resources to help you bring your ideas to life. Our team of professionals can assist with product design, feature customization, and technical support. We offer comprehensive services to support your vision and collaborate with you to create innovative products that stand out in the market.

We recommend using Alibaba Trade Assurance for payment to ensure your business transactions are safe and secure. This service guarantees that your money is protected if the delivery does not match the contract terms. You can rely on our commitment to transparency, credibility, and trustworthiness in all our business dealings.

Yes, you can add or delete items from your order, but it's crucial to inform us as soon as possible. If the order is already in production, modifications may not be feasible. Communication is key, and we encourage you to discuss any changes with our team promptly to explore available options and solutions.

Yes, we offer samples to help you assess the quality of our products. Due to the high value of our electric scooters, customers are responsible for the delivery and sample costs. Our sample policy allows you to evaluate our products before committing to a larger order, ensuring you make an informed purchasing decision.

We are seeking experienced and capable agents worldwide to represent our brand. To become an exclusive agent, we conduct a thorough assessment of the regional market and set agency requirements based on area potential. If you have a strong market presence and are committed to excellence, we invite you to explore this opportunity with us.

We are a High-tech Enterprise in China, and our factory is ISO9001 certified. Many of our products hold patents and are certified with CE, ROHS, and FCC. Our batteries are certified with MSDS, UN38.3, and comply with both air and sea transport classification reports. These certifications attest to our commitment to quality and safety.

If you have any other questions or require further assistance, please feel free to contact us online or send us an email. Our dedicated support team is here to help and provide you with the information you need. We are committed to ensuring a seamless experience and addressing any inquiries you may have promptly.